What is the process for returning an order?
Benjamin Collins
Last Update 4 ay önce
Unfortunately, a return is not included in our Replacement and Refund Policy. All the products are made-to-order, and we do not accept returns or exchanges. However, we can offer a free replacement or a refund if the request meets certain criteria:
- Significantly different from the preview shown to you.
- Damaged due to the fault of our factory or the carrier.
- Wrong item with what you ordered.
- Missing item.
Therefore, feel free to contact us or via email [email protected] so that we can resolve the issue as quickly as possible within 14 days from the date you received your package.