I received someone else’s order/item.

We’re very sorry to hear that there’s been a mix-up. Please get in touch with our support team by clicking HERE or via email [email protected] with your order ID and pictures of the following:

• Incorrect item
• The received packaging including the detailed shipping label
• The label code on the transparent bag

Once you’ve sent this information to our support team, we will send you a replacement or issue a refund.